RETURN POLICY
Overview: This return policy standardizes the whole-link rules of user return application condition, scenario restriction, review process and refund arrival, applies to all platform product and service orders, and aims to provide transparent, standardized and efficient after-sales return service for users.
1. Scope of Applicable Return Orders
This policy applies to all compliant individual consumption orders on the platform, including physical product orders and virtual service orders that meet the intact and unused standards. All eligible orders enjoy unified after-sales return service support.
2. Standard Return Operation Process
Users need to initiate a return application through the corresponding order entry, submit true and valid status information as required, and wait for official review. After the review is passed, the system will automatically execute the refund process according to the order type.
3. Special Scenario Processing Rules
For partial special customized orders, bundled preferential orders and limited preferential orders, the return rules are subject to the special prompts on the order page. Partial preferential benefits will be cleared synchronously after returning goods.
4. After-Sales Appeal Channel
If users have objections to the return review result and refund processing, they can initiate an appeal through the official after-sales channel. The team will re-verify the order scenario and give a final processing result within a standardized cycle.